VILE STARIGRAD D.O.O.

S. Bušljete 3, 23244 Starigrad Paklenica, CROATIA
Phone: +385 23 369 307
Mobile: +385 99 539 9405
Email: info@calma.hr
Web: CALMA

Booking Terms and Conditions

Please read the booking terms and conditions carefully as they consitute the basis upon which bookings are accepted by Calma Luxury Villas.

Prices
Prices are quoted in HRK (Croatian kuna). We endeavour to provide the best possible price for the period of booking however the rates are subject to change without notice until booking is confirmed by deposit.

How to book
Reservations can be made by calling +385 99 539 9405 or by email at reservations@calma.hr

Check-in and Check-out Times:
Check-in time: 15:00 (3pm)
Check-out time: 10:00 (10am)

Sales policy

  • Pre-payment of 30% is required for the booking, with the remaining balance due on arrival.
  • Guarantee pre-payment for guests without credit cards is accepted up to 3 day(s) after the reservation is made.
  • Check-in time is after 15:00 on arrival day (early check-in subject to availability)
  • Check-out time is before 10:00 on departure day (at check out subject to availability)
  • Late check-out may result in extra charges.
  • Room rates include local tax and service charges.
  • Should you wish to modify or cancel a confirmed reservation, you can do so online, subject to the Cancellation Policy.
  • Please do not hesitate to contact our reservation office at the following e-mail address: reservations@calma.hr for any additional info.
  • Calma Luxury Villas reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.
  • If in the event that a guest has caused damage to the property or affected other guests/occupants of the property, Calma Luxury Villas reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.
  • If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Calma Luxury Villas and security staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

 Identification:
Adequate identification is required at the time of check-in to verify your identity. A current passport will be requested prior to check-in.

Security Bond:
A credit card will be requested for at time of check in and will be used to cover incidental items such as (but not limited to):

In the event that the guest cannot provide a credit card as a guarantee, a cash security deposit will be required along with photo identification. This bond will then be returned on departure once the villa has been checked by our staff and there has been no breakage or damage incurred to the property during your stay. 

Cancellation policy

  • The reservation will be held until 24:00 (midnight), on your arrival date.
  • In case of no show, we will apply a cancellation fee of 100,00 % of the reservation deposit. Guests who reduce the length of their stay once in house will not receive a refund on nights booked & paid.
  • In case of cancellation 365-28 days before arrival, we charge a cancellation fee of 30% of the reservation deposit.
  • In case of cancellation 28-0 days before arrival, we charge a cancellation fee of 100% of the reservation deposit.
  • Your price includes:
    • Concierge services
    • Private pool
    • Sauna
    • Hot tube
    • Fitness equipment
    • Internet and Wi-Fi access
    • Parking space
    • Sunbeds
    • Barbeque alfresco
    • Daily housekeeping
    • Final cleaning

Travel Insurance:
We recommend that, at the time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.

Unaccompanied minor/s:
 A child/children who is/are traveling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Calma Luxury Villas.

Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however Calma Luxury Villas does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.