Sales and Cancellation policy

Sales policy

  • Prepayment of 30% is required for the booking, with the remaining balance due 30 days before arrival.
  • Should you wish to modify or cancel a confirmed reservation, you can do so online, subject to the Cancellation Policy.
  • We strive to provide the best possible price for our guests at Calma Luxury Villas. However, please note that prices are subject to change without notice until a booking is confirmed with a deposit.
  • The prices for our villas are quoted in EUR (Euros) and include all taxes and fees
  • We accept following methods of payments:
    • Credit card
    • Bank transfer
    • Cash
  •  A cash security deposit of 500,00 € will be required upon check-in along with photo identification. This deposit will be held as a security bond to cover any damages or breakages that may occur during the guest’s stay. The security deposit will be returned to the guest on departure, provided that there has been no breakage or damage incurred to the property during the guest’s stay.
  • We recommend that, at the time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
  • Any damages or breakages discovered during the property check will be deducted from the security deposit or the insurance. In the event that the damages or breakages exceed the amount of the security deposit or the insurance, the guest will be held responsible for the additional costs. By agreeing to these terms and conditions, the guest agrees to be fully responsible for any damages or breakages that may occur during their stay.
  • If the guest opts not to purchase the insurance and the damages exceed the security deposit, the guest will be invoiced for the remaining balance.
  • Guests must accept these terms and conditions upon check-in, otherwise they will not be able to check-in to the property.
  • Please do not hesitate to contact us at the following e-mail address: info@calma.hr for any additional info.

Calma Luxury Villas reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Cancellation policy

  • Guests have a 48-hour window from the time of payment to cancel their reservation and receive a full refund.
  • In case of cancellation 365-30 days before arrival, we charge a cancellation fee of 30% of the total reservation amount.

In case of cancellation 30-0 days before arrival, we charge a cancellation fee of 100% of the total reservation amount.

Here is a template for a Sales and Cancellation Policy:

**Sales and Cancellation Policy**

**1. Introduction**

This Sales and Cancellation Policy outlines the terms and conditions governing the sale of products and services offered by [Company Name]. By purchasing from us, you agree to these terms.

**2. Sales Policy**

**2.1 Order Placement**
– Orders can be placed through our website, over the phone, or at our physical store.
– Ensure that all information provided during the order process is accurate and complete.
– [Company Name] reserves the right to refuse or cancel any order for any reason, including stock availability, errors in product or pricing information, or suspected fraudulent activity.

**2.2 Payment Terms**
– Payment must be made in full at the time of purchase unless otherwise agreed upon.
– Accepted payment methods include [list payment methods, e.g., credit/debit cards, PayPal, bank transfers].
– All prices are in [currency] and include applicable taxes unless stated otherwise.

**2.3 Shipping and Delivery**
– Shipping costs and delivery times vary depending on the destination and shipping method selected.
– [Company Name] is not responsible for delays caused by carriers or unforeseen circumstances.
– Customers will receive a tracking number once their order has been shipped.

**3. Cancellation Policy**

**3.1 Order Cancellation by Customer**
– Orders can be canceled within [number] hours of placement without incurring any fees.
– To cancel an order, contact our customer service team at [contact information].
– If the order has already been shipped, the customer must follow the return process outlined below.

**3.2 Order Cancellation by [Company Name]**
– [Company Name] reserves the right to cancel any order at any time for any reason.
– Customers will be notified of the cancellation and will receive a full refund if applicable.

**4. Returns and Refunds**

**4.1 Return Policy**
– Items can be returned within [number] days of receipt for a full refund or exchange.
– Returned items must be in their original condition, unused, and in the original packaging.
– Some items, such as [list any non-returnable items], are not eligible for return.

**4.2 Return Process**
– To initiate a return, contact our customer service team at [contact information] to receive a Return Authorization (RA) number.
– Include the RA number with the returned items and ship them to [return address].
– Customers are responsible for return shipping costs unless the return is due to an error on our part.

**4.3 Refunds**
– Refunds will be processed within [number] days of receiving the returned items.
– Refunds will be issued to the original payment method used for the purchase.
– Original shipping costs are non-refundable unless the return is due to an error on our part.

**5. Contact Information**

For any questions or concerns regarding this Sales and Cancellation Policy, please contact us at:

[Company Name]
[Address]
[Phone Number]
[Email Address]

Feel free to customize this template to suit the specific needs and policies of your business.

Sales And Cancellation Policy

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